Public Performance Reports and the Will for Change
Berwick, Donald M.
JAMA: The Journal of the American Medical Association 2002 September 25; 288(12): 1523-1524
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Performance Improvement in Health Care Organizations: Variability in Clinical Systems: Applying Modern Quality Control Methods to Health Care Banks; Naomi J.; Palmer, R. Heather; Berwick, Donald M.; Plsek, Paul (1995-08)