Consumer Reactions to Unethical Service Recovery
Alexander, Elizabeth C.
Journal of Business Ethics 2002 March III; 36(3): 223-237
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Client Age, Gender, Behaviour: Effects on Quality of Predicted Self-Reactions and Colleague Reactions Greipp, Mary Elizabeth (1996-06)This comparative study shows biases relative to client age, gender and behaviour demonstrated by 268 female nurse subjects. A repeated measures design was utilized. All three main effects were significant (p less than 0.001) ...