Shedding Light on the Dark Side of Doctor-Patient Interactions: Verbal and Nonverbal Messages Physicians Communicate During Error Disclosures
Hannawa, Annegret F
Patient education and counseling 2011 Sep; 84(3): 344-51
Existing investigations on medical error disclosures have neglected the fact that a disproportionately large amount of the meaning in messages is derived from nonverbal cues. This study provides an empirical assessment of the verbal and nonverbal messages physicians communicate when disclosing medical errors to standardized patients.
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