When Errors Occur, 'I'm Sorry' Is a Big Step, but Just the First
Wetzel, Tracy Granzyk
Hospitals & health networks / AHA 2010 Oct; 84(10): 41-2, 44, 2
When errors occur, telling patients quickly and forthrightly is the right thing to do and can avert lawsuits. It's also the start of true cultural change.
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