Risk Managers, Physicians, and Disclosure of Harmful Medical Errors
Loren, David J.
Dunagan, W. Claiborne
Bommarito, Kerry M.
Ebers, Alison G.
Waterman, Amy D.
Fraser, Victoria J.
Summy, Elizabeth A.
Gallagher, Thomas H.
Joint Commission Journal on Quality and Patient Safety / Joint Commission Resources 2010 March; 36(3): 101-108
BACKGROUND: Physicians are encouraged to disclose medical errors to patients, which often requires close collaboration between physicians and risk managers. METHODS: An anonymous national survey of 2,988 healthcare facility-based risk managers was conducted between November 2004 and March 2005, and results were compared with those of a previous survey (conducted between July 2003 and March 2004) of 1,311 medical physicians in Washington and Missouri. Both surveys included an error-disclosure scenario for an obvious and a less obvious error with scripted response options. RESULTS: More risk managers than physicians were aware that an error-reporting system was present at their hospital (81% versus 39%, p
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