The Effect of the Introduction of the Internet Submission Method on Service Request Volume in the City of Cincinnati
Kostoff, Paul Lovachy
This paper looks at the relationship between the promotion of the Internet submission method and Service Request (SR) volume in the City of Cincinnati. The volume of Service Requests (SRs) that the City of Cincinnati received followed an increasing trend from 2005 to 2015. However, regression analysis conducted in this paper does not support the hypothesis that the promotion of the Internet submission method in 2011 led to an increase in SR volume between January 2011 and June 2015, when compared to SR volume between January 2005 and December 2010. This paper contributes to growing literature on the topics of Digital Government, Smart Cities, and the Internet of Things (IoT).
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