TLISI 2018: Professor-Student Communication: Success from Syllabus to Final Exam - May 22, 2018
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Stephanie L. Gallop
Heather Gregg Zitlau
When student-faculty communication challenges arise, whether online or in person, it becomes clear that they do not always share the same assumptions about etiquette, expectations, grades, or roles and responsibilities. In this panel, presenters address three questions: Why do communication breakdowns happen? How can we prevent these breakdowns? When breakdowns do occur, how can we repair communication? Presenters share tips and strategies relevant to each of these questions as they occur throughout the arc of a semester. They discuss the importance of designing and explaining clear syllabi, assignment instructions, and assessment tools as well as ways that faculty can gather data on the background, goals, and expectations that students bring to a course. These tips and strategies are meant to be manageable and not burdensome to professors, and the panel will include a devil's advocate member to help us draw out the rationale for the actions that do require a bit of added time investment on a professor's part. This session is designed for any professor, instructor, or teaching assistant who has experienced a communication challenge with students, or who desires to enhance communication with students in order to ease frustration, better prepare students for the workforce, and maximize learning.
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