Loss of Intellectual Capital in the Federal Government: Designing a Knowledge Retention Strategy for the Federal Grain Inspection Service (FGIS)
Rodriguez Martinez, Idelisse
Those pragmatic and well-educated baby-boomers who have worked more than 25 years in the U.S. workforce soon will retire. They'll take with them the vital skills attained on their jobs through training and experience. These factors make up an organization's intellectual capital. The U.S. Federal Government is following this pattern of dramatic knowledge loss. Thus, the manner in which governmental organizations capture, share and retain the knowledge possessed by their employees directly impacts the organization's overall performance. This thesis project will discuss tools and processes from the Knowledge Management (KM) field utilized by best practices organizations to encounter knowledge gaps caused by worker attrition. It primarily focuses on knowledge retention, addressing acquisition, storage and retrieval. This thesis project discusses types of knowledge, possible costs of knowledge lost and barriers that organizations in the U.S. Federal Government may encounter when trying to implement knowledge-retention initiatives. Also described in this thesis project are effective and frequently used approaches to retain critical knowledge through human resources practices, knowledge-sharing techniques and information-technology applications. Ultimately, this thesis project employs this theoretical framework to design a knowledge retention strategy for a U.S. Federal Government agency.
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Whistleblower Protection: Employees' Awareness and Impact of the Whistleblower Protection Act of 1989. Statement of Nancy R. Kingsbury, Director Federal Human Resource Management Issues, General Government Division. Testimony of Nancy R. Kingsbury Before the Subcommittee on the Civil Service Committee on Post Office and Civil Service, House of Representatives Kingsbury, Nancy (United States. General Accounting Office [GAO], 1993-03-31)
Whistleblower Protection: Employees' Awareness and Impact of the Whistleblower Protection Act of 1989. Statement of Nancy R. Kingsbury, Director Federal Human Resource Management Issues, General Government Division. [testimony of Nancy R. kingsbury before the Subcommittee on the Civil Service Committee on Post Office and Civil Service, House of Representatives] Kingsbury, Nancy (1993-03-31)