The Communication Process in Clinical Settings
Mathews, Joan J.
Social Science and Medicine. 1983; 17(18): 1371-1378.
A literature review of patient-practitioner and physician-nurse interaction studies revealed several problematic areas in clinical communication. Information transfer among patients and healers is influenced by their degree of shared knowledge; culturally derived statuses, relationships, and roles; and the bureaucratic organization of clinical institutions. Recent social changes, such as the consumer rights movement, public information services, specialization of health professionals, and a shift in conceptualization of the nurse's role, have been significant factors affecting clinical communication. (KIE abstract)