Ethical Considerations of Giving Patients Choices
Smith, Jackie A.
Hospital Topics. 1994 Summer; 72(3): 15-20.
Customer service is becoming the watchword if companies are to remain competitive. This direction toward customer service has promoted the development of patient-centered services in the healthcare industry. However, creating these services is not easy. This article discusses the application of ethical principles in designing a patient-centered approach from the experience of a university hospital. It addresses some of the issues that a hospital must consider while working to become more user friendly for its "customers": its patients and their family members and visitors.
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