Patient Satisfaction: An Imperfect Measurement of Quality Medicine
JOURNAL OF MEDICAL ETHICS 1993 June; 19(2): 121-122
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Partners in Patient Care: Measuring the Effects on Patient Satisfaction and Other Quality Indicators Heinemann, Denise; Lengacher, Cecile A.; VanCott, Mary Lou; Mabe, Patricia; Swymer, Sunday (1996-09)
Pickering, William G. (1997-04)To omit the word kindness in medical practice and journals, in favour of fashionable notions such as "care" and "skills", is not in patients' interests. Health professionals may come to the view that natural kindness (the ...