The Use of Patient Satisfaction Data to Assess the Impact of Continuous Quality Improvement Efforts
Piccirillo, Jay F.
Archives of Otolaryngology -- Head and Neck Surgery 1996 October; 122(10): 1045-1048
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Understanding Patient-Centered Care in the Context of Total Quality Management and Continuous Quality Improvement Wakefield, Douglas S.; Cyphert, Stacey T.; Murray, James F.; Uden-Holman, Tanya; Hendryx, Michael S.; Wakefield, Bonnie J.; Helms, Charles M. (1994-03)