Patients' Perception of Hospital Care in the United States
Jha, Ashish K.
Orav, E. John
Epstein, Arnold M.
New England Journal of Medicine 2008 October 30; 359(18): 1921-1931
BACKGROUND: Patients' perceptions of their care, especially in the hospital setting, are not well known. Data from the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey provide a portrait of patients' experiences in U.S. hospitals. METHODS: We assessed the performance of hospitals across multiple domains of patients' experiences. We examined whether key characteristics of hospitals that are thought to enhance patients' experiences (i.e., a high ratio of nurses to patient-days, for-profit status, and nonacademic status) were associated with a better experience for patients. We also examined whether a hospital's performance on the HCAHPS survey was related to its performance on indicators of the quality of clinical care. RESULTS: We found moderately high levels of satisfaction with care (e.g., on average, 67.4% of a hospital's patients said that they would definitely recommend the hospital), with a high degree of correlation among the measures of patients' experiences (Cronbach's alpha, 0.94). As compared with hospitals in the bottom quartile of the ratio of nurses to patient-days, those in the top quartile had a somewhat better performance on the HCAHPS survey (e.g., 63.5% vs. 70.2% of patients responded that they "would definitely recommend" the hospital; P
Showing items related by title, author, creator and subject.
Jha, Ashish K.; Fisher, Elliott S.; Li, Zhonghe; Orav, E. John; Epstein, Arnold M. (2005-08-18)BACKGROUND: Differences in the use of major procedures according to patients' race are well known. Whether national and local initiatives to reduce these differences have been successful is unknown. METHODS: We examined ...
Disclosure of Hospital Adverse Events and Its Association With Patients' Ratings of the Quality of Care López, Lenny; Weissman, Joel S.; Schneider, Eric C.; Weingart, Saul N.; Cohen, Amy P.; Epstein, Arnold M. (2009-11-09)